Head-global Delivery

16 - 24 Years
Bengaluru

Job Description

Develop & refine relevant processes, systems and tools to deliver world class delivery services to our clients in the mobile roaming industry.

Managing the Global customer delivery team

Hiring & managing a team of worldwide project managers, delivery managers, & deployment engineers.

Managing end to end software / core network product delivery to mobile operators.

Locating and Managing third party vendors and partners

3rd Party deployment partners

3rd Party hardware and software vendors

3rd Party Logistics and Delivery partners

Manage & mentor the technical team to deliver a customer-first delivery experience

Manage team capacity planning, technical competency and training to meet goals

Collection and Maintenance of variance data & creating feedback loops to improve the function based on variance data analysis.

Managing Billing (Invoicing) & Revenue Forecasting.

This position will interact cross-departmentally, extensively with Engineering, Sales, and Support organizations, to influence the appropriate action and/or attention to the issue at hand.

Provide regular reporting and departmental updates to senior management and key stakeholders

Foster an environment of continuous improvement in terms of processes & CSAT

Required Candidate profile

16+ years of experience with atleast 5 years in leading the Professional Services capabilities

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Toran Global

Hiring Partner
View Contact Details+

Recruiter Name:Vinita

Contact Company:Toran Global

Salary

Not Disclosed by Recruiter

Industry

Telecom/ ISP

Functional Area

IT Software - Other

Role Category

Project Management

Role

Project Manager-IT/Software

Employment Type

Full Time, Permanent